Operational Consulting Services

Senior Housing is not the same business it was in the mid-nineties.  It isn't a real estate business, it is a blend of healthcare, real estate, and hospitality. The amount of knowledge an owner or executive director is expected to know is overwhelming to say the least.  Agility Senior Living Advisory Firm was designed to provide business advisory services to owners, communities, and investors of all shapes and sizes.  We support and coach our clients so that they may fine-tune their community or portfolios for optimal operational, clinical, and sales performance.  

We know that every community, manager, and ownership group is unique, this is why we take a personalized approach to each of our engagements to better understand our clients, the uniqueness of their business, as well as their short and long-term goals for the asset.  From blue sky to asset disposition we partner with you to drive optimal results.

All Agility Advisors have a minimum of 10 years of leadership experience in seniors' housing; from  caregiver to CEO.  This makes us uniquely qualified to support your business as we understand the challenges of the business and what your associates encounter each day. From training and education to program development and implementation, Agility's Advisors are here to optimize your community's or assets' success.  Our comprehensive offerings include revenue and pricing optimization, providing 1 on 1 ED mentoring, Executive Director Training Programs, Department Director Development Programs, Clinical Programs, Dementia Engagement, Resident Programs, Dining Enhancements, and Agility Guestology, a customer service program inspired by our time at the Disney Institute.

We excel in the following operational areas:

• Talent Acqusition and Training
• Pre-Opening Sales and Marketing Plan Development & Execution
• Acuity and Benchmarked staffing and labor management
• Census and Occupancy Growth
• Resident and Family Relations
• Union Situations
• Expense Reduction and Management Programs 
• Pricing and Revenue Optimization
•  Billing, Accounting, and Payroll Support
• Clinical Program Development
• Management Scorecard Development
• Survey Readiness & Post-survey support
• Community Busienss Development
• Program Development 
• Onboarding Training Programs
• Customer Service
• Hospitality Training
• Digital Marketing Strategies
• Model Design Services
• Financial Analysis 
• Agility Sales Training Program
• Comprehensive Operational and Market Assessment
• 4P Study- Product, Positioning, People and Pricing
• Integrative Wellness Programs
• Collaborative Resident Outcome