Operational Consulting Services

The senior housing industry has evolved significantly since the mid-nineties, transitioning from a traditional real estate business to a multifaceted blend of healthcare, real estate, and hospitality. The demands placed on owners and executive directors have become overwhelming, requiring a vast amount of knowledge across various domains. In recognition of these challenges, Agility Senior Living Advisory Firm was specifically established to provide comprehensive business advisory services to owners, communities, and investors of all sizes.

At Agility, we support and coach our clients, helping them fine-tune their communities or portfolios to achieve optimal operational, clinical, and sales performance. We understand that each community, manager, and ownership group is unique, which is why we adopt a personalized approach to every engagement. Our goal is to deeply understand our clients, their business's distinctiveness, as well as their short and long-term goals for their assets. Whether it's from the inception of a project ("blue sky") to the disposition of an asset, we strive to be your strategic partner in driving optimal results.

One of the key strengths of Agility Senior Living Advisors is our team's extensive leadership experience in the seniors' housing industry. Every advisor in our firm has a minimum of 10 years of firsthand experience in various leadership positions, ranging from caregivers to CEOs. This unique qualification enables us to empathize with the challenges your business faces and the daily encounters of your associates. From training and education to program development and implementation, our advisors are well-equipped to optimize the success of your community or assets.

Our comprehensive offerings cover a wide range of areas, including revenue and pricing optimization, one-on-one executive director mentoring, executive director training programs, department director development programs, clinical programs, dementia engagement, resident programs, dining enhancements, and Agility Guestology—a customer service program inspired by our time at the renowned Disney Institute.

By partnering with Agility Senior Living Advisors, you can leverage our expertise and experience to navigate the complexities of the senior housing industry, enhance operational efficiency, and ultimately achieve your business goals.

We excel in the following operational areas:

• Talent Acquisition and Training
• Pre-Opening Sales and Marketing Plan Development & Execution
• Acuity and Benchmarked staffing and labor management
• Census and Occupancy Growth
• Resident and Family Relations
• Union Situations
• Expense Reduction and Management Programs 
• Pricing and Revenue Optimization
•  Billing, Accounting, and Payroll Support
• Clinical Program Development
• Management Scorecard Development
• Survey Readiness & Post-survey support
• Community Business Development
• Program Development 
• Onboarding Training Programs
• Customer Service
• Hospitality Training
• Digital Marketing Strategies
• Model Design Services
• Financial Analysis 
• Agility Sales Training Program
• Comprehensive Operational and Market Assessment
• 4P Study- Product, Positioning, People and Pricing
• Integrative Wellness Programs
• Collaborative Resident Outcome