Operational Consulting Services
Senior Housing Operational Consulting
Senior Housing is in the midst of a transformation
The senior housing industry has evolved significantly since the mid-nineties, transitioning from a traditional real estate business to a multifaceted blend of healthcare, real estate, and hospitality. The demands placed on owners and executive directors have become overwhelming, requiring a vast amount of knowledge across various domains. In recognition of these challenges, Agility Senior Living Advisory Firm was specifically established to provide comprehensive business advisory services to owners, communities, and investors of all sizes.
At Agility, we support and coach our clients, helping them fine-tune their communities or portfolios to achieve optimal operational, clinical, and sales performance. We understand that each community, manager, and ownership group is unique, which is why we adopt a personalized approach to every engagement. Our goal is to deeply understand our clients, their business's distinctiveness, as well as their short and long-term goals for their assets. Whether it's from the inception of a project ("blue sky") to the disposition of an asset, we strive to be your strategic partner in driving optimal results.
One of the key strengths of Agility Senior Living Advisors is our team's extensive leadership experience in the seniors' housing industry. Every advisor in our firm has a minimum of 10 years of firsthand experience in various leadership positions, ranging from caregivers to CEOs. This unique qualification enables us to empathize with the challenges your business faces and the daily encounters of your associates. From training and education to program development and implementation, our advisors are well-equipped to optimize the success of your community or assets.
Our comprehensive offerings cover a wide range of areas, including revenue and pricing optimization, one-on-one executive director mentoring, executive director training programs, department director development programs, clinical programs, dementia engagement, resident programs, dining enhancements, and Agility Guestology—a customer service program inspired by our time at the renowned Disney Institute.
By partnering with Agility Senior Living Advisors, you can leverage our expertise and experience to navigate the complexities of the senior housing industry, enhance operational efficiency, and ultimately achieve your business goals.
We excel in the following operational areas:
- Talent Acquisition and Training
- Pre-Opening Sales and Marketing Plan Development & Execution
- Acuity and Benchmarked staffing and labor management
- Census and Occupancy Growth
- Resident and Family Relations
- Union Situations
- Expense Reduction and Management Programs
- Pricing and Revenue Optimization
- Billing, Accounting, and Payroll Support
- Clinical Program Development
- Management Scorecard Development
- Survey Readiness & Post-survey support
- Community Business Development
- Program Development
- Onboarding Training Programs
- Customer Service
- Hospitality Training
- Digital Marketing Strategies
- Model Design Services
- Financial Analysis
- Agility Sales Training ProgramComprehensive Operational and Market Assessment
- 4P Study- Product, Positioning, People and Pricing
- Integrative Wellness Programs
- Collaborative Resident Outcome
The 4P Assessment
The 4 P Assessment helps owners better understand the competitive market of their senior living asset, how best to position the asset for maximum results, and other products or programs that could enhance services. We will also evaluate the strength of key leadership and make pricing recommendations based on the local market
Enhancing Senior Living Operations
Achieve Operational Excellence in Assisted Living & Memory Care with Agility Senior Living Advisors
In the highly competitive senior housing market, achieving sustainable success—especially within assisted living and memory care facilities—hinges on unparalleled operational efficiency. Agility Senior Living Advisors specializes in developing and implementing effective management strategies designed to help your communities not just survive, but truly thrive.
Our senior living consulting services are tailored to drive revenue growth and enhance resident satisfaction across your portfolio. Here are the core areas where our expertise ensures a significant competitive advantage for your assisted living operations:
1. Assisted Living Staffing Optimization and Management
We understand that maintaining high-quality care, particularly in memory care communities, requires precise staffing. Our strategic approach to staffing optimization and management is crucial for maximum efficiency and regulatory compliance:
• Hiring & Training: We assist in recruiting and retaining qualified assisted living professionals and implementing specialized training programs tailored for complex needs.
• Efficient Scheduling: Developing data-driven staffing models to maximize productivity, reduce costly turnover, and ensure optimal staff-to-resident ratios in your assisted living facilities.
2. Boosting Assisted Living Occupancy Rates
Sustainable growth requires consistently attracting the right residents. Our consultants implement targeted strategies to consistently improve and maintain high occupancy rates across your assisted living and memory care beds:
• Targeted Marketing: Implementing proven assisted living marketing strategies that highlight specialized care and attract qualified leads.
• Resident Retention: Focusing on exceptional amenities and personalized service quality to maintain a strong resident base and enhance your community’s reputation.
3. Streamlining Assisted Living Operations for Profitability
Identifying and eliminating bottlenecks is essential for cost savings and performance optimization. We provide expert operational consulting to streamline every aspect of your facility’s daily function:
• Process Assessment: Thorough evaluation of existing processes to uncover and address operational inefficiencies specific to assisted living care models.
• Profitability Improvement: Implementing best practices and streamlined operations that directly lead to increased profitability and stronger financial performance within the senior care industry.
Partner with the Experts in Assisted Living Management Consulting
By strategically focusing on these key areas, your assisted living community can simultaneously enhance the quality of life for your seniors and achieve significant revenue growth.
At Agility Senior Living Advisors, we are dedicated to providing the expert guidance and support needed to achieve true operational excellence in the assisted living and broader senior housing industry.
Senior Housing Management Consulting focused on team empowerment and growth
D.G. President of a Top Senior Living Provider
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